Statistics show that a staggering 79% of marketing leads are never converted to sales. What this means is that you may get hundreds or thousands of website visitors but it won’t yield a profit if they don’t make an actual purchase. The checkout page is where the purchase will happen, which is why it is important to remove checkout barriers and ensure that all potential customers successfully make a purchase.
To achieve this, all you need is the right changes on your Shopify checkout page to bump up your conversions and at large your store revenue. In fact, experts estimate that your conversion rate can increase by 36% when you implement the right checkout page strategy.
In this article, we list down those simple changes that will boost the conversions on your shopify checkout page.
20 Fast and easy shopify checkout page changes that drive more sales
Below are 20 checkout optimization strategies you can implement to create a seamless checkout experience for your customers and boost your sales.
1. Reduce Your Page Load Time
Let’s be honest, people don’t like waiting. Every 3 seconds your page spends in loading, you lose 57% of your initial traffic. This is why you need to optimize the page speed.
Start by analyzing what your current checkout page speed is on Google Page Speed Insights. These insights let you know what changes to implement and just how bad or great your load time is.
Some pointers you could get from Google page speed insights may include to
- Serve images in next gen format like webp files: instead of using the conventional png and JPEG files, webp files are easier to load and take up less space.
- Use properly sized images
- Reduce server initial response time: This is the initial time it takes your website to load.
Now while these pointers will vary for each business type, two of the most common causes of slow page load time are too many plugins and heavy images running on your site.
You can reduce your checkout page load time by either compressing the images on your checkout page or taking out unused and ‘do it all’ plugins. These are the known culprits for slowing down page load speed.
2. Implement a Single Page Checkout Process
Consider adding all your processes to a single page. This means account creation, shipping details, cart subtotal etc. Fewer steps and clicks streamlines the checkout process while reducing cart abandonment. The image below is what a single page checkout process looks like.
In our example above, Partake foods did a great job of including all shipping, delivery and payment information on a single page. This significantly reduces the number of navigations a customer has to take to complete an order.
3. Always Provide a Guest Checkout Option
When customers are at the checkout page, they just want to make a purchase. At this point, compelling them to create an account to move ahead can frustrate them and force them to drop off. The solution - offer a guest checkout option.
In our earlier example of Partake foods, you’d see a section for express checkout and a login button for existing users. That’s a cool way to do it too.
If absolutely necessary, provide an option where they can log in through Facebook or their Google account.
You achieve this on your shopify store by enabling multi pass payments. Start by going to settings>checkout>customer account>enable multi pass. After this, a secret will be shared with you. You can then proceed with the encoding process. Learn how to fully integrate this here.
But it’s advisable to leave all account creation prompts until the purchase is complete. To enable this on shopify, go to your shopify admin>settings>checkout>customer accounts.
Choose ‘accounts are optional’ and click on save.
4. Shorten the Number of Form Fills
The Baymard institute in their research highlighted that 18% of shoppers abandon their carts because of overly long-form fields.
Shorter form fields mean more conversions. In a research by Michael Aagard, Unbounce’s former senior conversion optimizer, he saw a 19.27% increase in conversions when forms were shortened by leaving only relevant fields.
5. Don’t Jump into Asking for Payment Details
Immediately asking for payment details just comes off as pushy and suspicious. Customers might be skeptical because it’ll look too suspicious. Even in guest checkouts, it would be better to present the available payment options along with a confirmation so they don't make a mistake.
In this example after clicking on Amazon pay Checkout, there’s a redirect for you to sign in to your account. Just to ensure that it’s right.
Your customers need to be able to trust that you’re concerned about their interests, user experience and needs. And they won’t be able to if they perceive that all you want is their money. So consider adding one layer before jumping straight to asking for payments.
6. Highlight your refund and return policy
This is a way of building credibility and trust for your potential customers. In a survey conducted, at least 91% of customers agreed that a company’s refund policy is a decisive factor when making a purchase. In fact, a research by UPS highlighted that 68% of shoppers view a store’s return policy before making a purchase.
When customers see that they can return a product if it doesn’t meet their expectations, they’ll be more inclined to go ahead with the purchase.
Be very transparent with the details. Include a warranty, a warranty period, a return window and the conditions for a refund.
For your shopify store, you can set up a Return Merchandise Authorized System (RMA system) which will help you easily manage returns and return requests in your store.
7. Give a gentle “upgrade nudge”
Your checkout page is also an opportunity to upsell to your potential customers. It shows that you care about their interests and you’re willing to offer them the perfect experience with their purchase. The key here is to present the value of this upgrade.
You could pitch a subscription where users can automatically subscribe for continuous orders or deliveries. See how Beardkit does this below;
Another option is pitching an upgrade by offering a newer model of the product. Here you can ask a potential customer to go for a newer version by highlighting the exclusive features.
Or pitch a spare part that will help make their experience with this particular product even better.
In this example, you can see an upsell for adding an LCD. This example uses the spare part nudge. Because adding an LCD will improve their user experience with this 3D printer. Now there’s still room for choice. It’s entirely up to the customer. And with this addition, the price automatically changes without the customer manually adding it to the cart.
You can always upsell products by adding variants to your product on Shopify Admin. Here’s how to do this
- From your Shopify admin, go to Products > All products.
- Click the name of the product.
- In the Variants section, click Add variant.
- Enter the variant information in the fields. If you enter a new option value in the Options section, then it will be created as an option value for that product.
- Click Save.
Remember to always choose an upgrade button that’s intuitive and easy to switch. You can learn more about this here.
8. Employ scarcity marketing
Scarcity messages serve as a search attribute that affects choice in goods. In fact, scarcity impacts the choice people make at the final stage of a purchase. So, when you let your users know that there’s a very limited amount of this particular product in stock, they’ll be likely to speed up their checkout.
Checkout how Fresh Heritage below uses the number of products available in stock along with the number of people currently adding it to cart.
As you can see, there are just 11 kits left. So if nine people are trying to buy the item at the same time, it means you have to really hurry to stand a chance. This can be very effective in getting your customers to check out faster.
In 2014, One plus released the Oneplus One smartphone strictly by invitation. This was completely different from the regular buy it at the store phones everyone was used to. This scarcity strategy led to over 25 million visits to their website in less than a year and a record of nearly 1 million sales. Within this period, they surpassed competitors like Xiaomi, HTC, Motorola and the then famous Blackberry.
9. Be (completely) transparent about pricing
It’s always best to highlight the breakdown of the entire payment due as clearly as possible. Highlight how much taxes cost, how much the shipping costs and the actual product itself. A lot of Shopify stores have incorporated this to help further bridge transparency. As a plus, you should add details of how the total amount is calculated.
In a research by Baymard Institute, 55% of shoppers abandoned their cart because of extra charges that they do not understand.
Most customers want to have all the details of their purchase. In fact, if they feel unsure about their transaction in your store, they are likely to abandon their cart. However, a thorough breakdown shows that you are transparent and it encourages them to complete the transaction.
10. Provide a Walkthrough to Guide Visitors
When there's uncertainty in how your checkout process is, visitors are more likely to drop-off and find a store with a simpler checkout process. However, when there’s guidance that shows them how many steps are left and what these steps mean, it’ll increase their chances of going ahead with a purchase.
Our example in the image above is a typical example of hand-holding through the checkout process. It has a progress menu bar that lets the customer know steps completed and ones left in checking out.
11. Remind them of the product’s benefits
Sometimes, after getting to the checkout page, your potential customers might be inclined to question why they chose that particular product. This is why this page is perfect for reinforcing the benefits of your product.
In our example, check how Taylor Stitch uses this checkout page to reinforce the positives of choosing their brand.
Now you don’t have to make a long list of benefits. A simple reinforcement will help nudge your customers and show them why going ahead with the purchase is worth it. Put simply, it’s a final attempt to influence their buying decision.
12. Provide Multiple Delivery Options
When you offer more than one delivery option, you’re giving your customers choice and control over their orders. Customers feel that you’re also going an extra mile to provide convenience to them.
In the example above, see how Terrebleu offers a shipping and pickup option. While deliveries may seem like the go-to option, they added an option for some of their customers who might just want to go on a drive or pick it up during their daily runs.
Another e-commerce store that does this well is Amazon. They offer same day delivery, a next day delivery and even a free delivery. This all depends on the customer’s preference. For instance, the free delivery might take a longer shipping period.
So If you can, introduce a delivery window so they know when to expect their package.
On shopify, you can add a calendar on your checkout page so that customers can select a delivery date based on the available dates you provide. All you have to do is add a jQuery in your theme liquid, create a delivery snippet and add the snippet into your checkout page. That’s simply how to add a delivery date picker to your cart.
13. Provide Multiple Payment Options
Another change you can make on your checkout page is implementing multiple payment options.
When you limit payment to just one channel, you increase the chances of an abandoned cart. For instance, if I don’t have a PayPal account, how will I pay for my order if your store accepts PayPal payments only?
You can set up multiple payment methods on shopify by using the alternative payment setup. Here’s how to do this;
- From your Shopify admin, go to Settings > Payments.
- In the Alternative Payments section, click Choose alternative payment.
- Choose a provider from the list.
- Enter your account credentials for the provider you chose.
- Click Activate to enable the provider
14. Recommend Related Products
A great way to improve conversions is by recommending similar products on your checkout page. Your customers will see something they might be interested in and add it to their current purchase. Stores where customers clicked on the recommendations saw a 26% increase in their revenue.
The plus side is, if they are not ready to purchase it on the spot, you’ve given them a reason to come back to your store. In a recent study, 56% of customers return to websites that recommend products. So in the long run, it’s a win-win.
Research has shown that revenue is actually attributed to recommendations. For instance, 35% of Amazon’s revenue is generated by their recommendations engine.
Always ensure that your recommendations are easy to add to cart so your customers don’t have to struggle to get them.
You can do this on shopify by injecting a recommendations object in your code. Learn more about recommendations objects here.
15. Create Urgency
Urgency in this scenario means using certain strategies to nudge your potential customers in making an immediate purchase.
In our example here, there’s a flash sale that includes a free t-shirt on each order and 35% off. However, this sale is only valid for a few hours. The timer adds a little effect. You can create urgency by:
- Showing the number of people currently adding this item to cart
- Giving out a limited discount
- Adding a free item on each purchase during a particular window
- Making the duration of your discount or sale limited
16. Make your CTA’s stand out
When your customers have to look around your checkout page for more than a second to figure out what the next step is, then it really isn’t optimized. Ensure that each button is clear in size, shape and colour. Colour plays a huge role in the next step. For instance, people associate the colour red with a stop sign and a green with a go ahead.
For checkout pages, the CTA should be clear and void of any confusion.
Ensure every element of your CTA is placed just right so once your shoppers look around, they know how to proceed to the next step without any support.
17. Optimize for Mobile
It is statistically more likely that eCommerce shoppers interact with your website on a mobile or tablet than a desktop. This is why it is important to optimize your checkout page for mobile shoppers. Ensure that it is mobile responsive to several touch patterns, screen size and finger size as well.
Here’s how to optimize your shopify checkout page for mobile
- Create optimal distance between buttons so that they can be easily tapped by a thumb or finger
- Ensure that the main navigation is visible and clear on a screen
- Reduce the amount of text on your pages. If possible, display them only after a picture loads
- Increase your font size. Smaller fonts are harder to read on mobile. So consider using a size 14-16.
- Use compressed images to reduce page load time
You can achieve all of this by simply opting for a responsive shopify theme. These themes are optimized to not only load images and pages faster, but they are also mobile responsive, SEO optimized, easy to integrate with social media and above all highly customizable. You can search for responsive Shopify themes here.
18. Highlight Social Proof and Badges
Customers like to see reviews about your product. Word of mouth helps show how authentic and quality this particular product is. It’s like a positive endorsement. So on your checkout page, insert reviews and comments that will help you build credibility.
As you can see in our example, highlight reviews that use sensory words and talk deeply about how refreshing your product or service is.
Reviews that highlight how beneficial your product is should also make it to the top of your checkout page. Star ratings are also highly effective. You’d see that the least review here is a 3 star which connotes that the product is top notch. This promotes trust that this Coffee is truly as good as they say it is.
You can also add security badges to help reinforce this trust. Your customers will be more likely to make payment for a product that they find credible. Social proof from past and current customers should be advertised on the first fold of your checkout page. This is because it immediately attracts them to your product and how legitimate it is.
19. Create a compelling thank you page
After the checkout is complete, add a thank you page that shows appreciation for the purchase. On this page, highlight what the next steps will be. Will a representative contact them? Will they get a shipping number? Or will they get a receipt in their email? This helps show the customer what to expect.
On your thank you page, you can also add a one-question survey to get to know your customers better. This can help with future retargeting campaigns. For example, if you’re a dog grooming service, a question like “How often do you groom your dog?” will give insights on the right time to introduce a remarketing.
Another tip for your thank you page is to keep it clean and clear. Avoid clustering this page with so much information that will cause audience fatigue.
20. Offer a coupon upon completion
To help drive more sales and encourage your customers to come back, you can give a coupon or a discount code for completing a purchase. Now they know they’ll be getting a discount on their next purchase. In our example below, you’ll see a notice for 5 points on every $1 spent. These points can then be converted into a discount on the next purchase.
This is the beginning of a retention strategy.
Here’s how to set an automated discount on your shopify checkout page:
- From your Shopify admin, go to Discounts and click on create discount.
- Click Automatic discount then in that section, enter a name for the automatic discount
- In the Types section, select Percentage or Fixed amount.
- Under Discount value, enter a monetary or percentage value for the discount.
- In the Applies to section, select what this discount will apply to: All products, Specific collections, or Specific products.
- Use the calendar in the Active dates section to set the start date for the discount. If you want to set an end date for the discount, then click Set end date and use the calendar to choose when the discount will end.
- Click on Save discount
To help optimize your checkout page, always empathize with your customers. Understand what your typical wants and what stresses them out. The goal is to simplify your checkout page as much as you truly can. Implementing any of these changes will push you towards the right direction and skyrocket your current sales.